Frequently Asked Questions
Find answers to the most common questions about using AirSign. If you can't find what you're looking for, don't hesitate to contact our support team.
General Questions
What is AirSign?
AirSign is an Australian e-signature platform that allows you to create, send, and manage digital signatures for documents. It's designed to be simple, secure, and compliant with Australian regulations.
Is AirSign legally binding in Australia?
Yes, AirSign provides legally binding digital signatures that comply with Australian electronic signature laws. Our platform includes audit trails and verification features to ensure legal validity.
What file formats does AirSign support?
AirSign supports PDF (DOC, and DOCX coming soon) files. PDF files work best for maintaining formatting and ensuring consistent appearance across different devices.
Do I need to install any software?
No! AirSign is a web-based platform that works entirely in your browser. You can access it from any device with an internet connection - no downloads or installations required.
Account & Pricing
How much does AirSign cost?
AirSign offers transparent pricing starting with a free trial. Our paid plans are based on the number of signing sessions you need per month, with no hidden fees. Visit our pricing page for detailed information.
Is the free trial really free?
Yes! Our free trial includes a limited number of signing sessions with full access to all features. No credit card is required to start your trial.
Can I cancel my subscription anytime?
Absolutely. You can cancel your subscription at any time with no cancellation fees. You'll continue to have access to your account until the end of your current billing period.
Do you offer discounts for businesses?
Yes, we offer volume discounts for businesses that need multiple user accounts or high-volume signing. Contact our sales team for custom pricing options.
Security & Privacy
Where is my data stored?
All your data is stored securely within Australia, ensuring compliance with Australian data sovereignty requirements and privacy laws.
How secure are the signatures?
AirSign uses industry-standard encryption and security measures. Each signature includes a unique digital fingerprint and comprehensive audit trail for verification.
Can I access my documents after they're signed?
Yes, all signed documents are stored securely in your account and can be accessed and downloaded at any time. You also receive email notifications when documents are completed.
Using AirSign
How do I add signature fields to my document?
After uploading your document, simply click where you want to place signature fields. You can choose from signature boxes, text fields, initials, and checkboxes. Drag and resize them as needed.
Can I have multiple people sign the same document?
Yes! You can add multiple recipients to a single document. You can set whether they sign in a specific order (sequential) or all at the same time (parallel).
What happens if someone doesn't sign?
You can set up automatic reminders to be sent to unsigned recipients. You can also manually resend invitations or extend the expiration date if needed.
Can I create templates for frequently used documents?
Absolutely! After creating a document with signature fields, you can save it as a template. This saves time when you need to send similar documents to different people.
How do recipients sign documents?
Recipients receive an email with a secure link to your document. They can sign using their mouse, touch screen, or by typing their name. The process works on any device with a web browser.
Technical Support
What browsers does AirSign support?
AirSign works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.
Can I use AirSign on my mobile device?
Yes! AirSign is fully responsive and works great on mobile devices. Recipients can sign documents on smartphones and tablets just as easily as on desktop computers.
What if I encounter technical issues?
Our support team is here to help! You can contact us via email at info@airsign.com.au or use the contact form on our website. We typically respond within 24 hours.
Do you offer training or onboarding?
Yes, we offer free onboarding sessions for new customers and can provide training for teams. Contact us to arrange a personalized session to help you get the most out of AirSign.
Still Have Questions?
Can't find the answer you're looking for? Our support team is ready to help you get the most out of AirSign.